Residents’ charter

Each resident is entitled to:

• Be encouraged and assisted to maintain a high quality of life acceptable to the individual
• Be treated with dignity and respect
• Be encouraged to maintain their own independence
• Have their physical, psychological and social needs respected
• Be encouraged to follow the religion of their choice
• Be addressed as they wish
• Be cared for in a manner similar to that which would be given by a caring relative in their own home
• Fair treatment and not to be discriminated against on grounds of race, religion, gender, colour or disability
• Have a choice of handling their own finances or nominating an advocate
• Use a GP of their choice
• Receive medical and nursing care with privacy
• Have access to their own medical records
• Discuss their care and personal needs with their own keyworker and/or Manager of the home
• Be cared for by  appropriately trained staff
• Receive visitors at any reasonable time as though it were their own home
• Have access to a telephone
• Be able to complain, without repercussion, about the quality of care received